Returns & Refunds Policy
All Eldie Creative products are made to order especially for you.
Change of Mind
Because every Eldie Creative product is made specifically to order, I do not offer returns, exchanges or refunds for change of mind.
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This includes returns resulting from incorrect measurements, incorrect quantities ordered, or changing your mind about a colour or design after ordering.
For wallpaper purchases, customers are required to purchase a wallpaper sample before placing a full wallpaper order. Please view your sample in the intended space and lighting conditions before committing to your order.
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This policy does not exclude or limit your rights under the Australian Consumer Law or other applicable laws.
Faulty, Damaged or Incorrect Products
I want you to receive your Eldie Creative order as it was intended.
If your product arrives damaged, faulty or incorrect, please contact cat@eldiecreative.com, preferably within 7 days of delivery, with your order details and photographs of the product and packaging where reasonably possible.
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Photographs help me understand the problem and resolve manufacturing or delivery issues quickly.
The 7-day notification request does not limit any rights or remedies you may have under the Australian Consumer Law.
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Where a product fails to meet an applicable consumer guarantee, you may be entitled to a repair, replacement, refund or other remedy depending on the circumstances and applicable law.